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FAQ

Do you provide International delivery?

We ship to over 60 countries worldwide: Albania, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Brazil, British Virgin Islands, Brunei, Bulgaria, Canada, Cayman Islands, China, Colombia, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Netherlands, New Zealand, Malta, Mexico, Monaco, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Slovak Republic, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, US Virgin Islands, Singapore and Vietnam.

How do I track my order?

We use FEDEX or DHL for our international shipments. In order to improve our environmental credentials, we normally consolidate our orders and ship out once per week, usually on Wednesdays. Once shipped, we will email you a tracking number so that you can keep track of the delivery process. If there are no customs or other delays, your order should be delivered in 3 to 7 business days from the date of dispatch.

What is your returns policy?

We generally do not accept returns unless we have made a mistake. Please carefully view the photographs and product specifications before making your purchase.

What are your delivery options?

We will ship out all of our orders from Singapore by premium courier service and the shipping fee will be applied at checkout depending upon your delivery country. We usually use Fedex or DHL courier services.

Do I have to pay any taxes and duties?

Taxes and / or duties will be applied at checkout and will depend upon the free allowance rates in your country. For many countries, no taxes and duties will apply. In order to create a smooth and hassle-free buying experience, if taxes or duties are applicable, we will collect payment at checkout and our courier will settle the payment in your delivery country. No further charges will apply to your purchase.

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