FAQ

Do you provide International delivery?

LotusInserts™ ships to over 60 countries worldwide: Albania, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Brazil, British Virgin Islands, Brunei, Bulgaria, Canada, Cayman Islands, China, Colombia, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Netherlands, New Zealand, Malta, Mexico, Monaco, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovak Republic, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, US Virgin Islands and Vietnam.

How do I track my order?

In order to improve our environmental credentials, we normally consolidate our orders and ship out once per week, usually on Wednesdays. Once shipped, we will email you a tracking number so that you can keep track of the delivery process. If there are no customs or other delays, your order should be delivered in 3 to 7 business days from the date of dispatch.

What is your returns policy?

We generally do not accept returns unless we have made a mistake or the product is faulty. Please carefully view the photographs and product specifications before making your purchase.

Do you charge for delivery?

Shipping costs will be added at checkout, however, free shipping is applicable for most countries.

Do I have to pay any taxes and duties?

We ship all items Delivery Duty Paid (DDP). Import taxes, duties and fees are included for shipments to USA, Hong Kong, Australia, Singapore and the EU. For other countries, import taxes and duties are applied at checkout.

Disclaimer: LotusInserts™ is an independent company and the owner of the trademark “LotusInserts” and is not associated in any manner whatsoever, with the Hermès brand.

Reproduction of the contents or product designs in any manner howsoever, by third party is strictly prohibited.